contoh surat orderan dan segala macam lah,,,,

nieh sieh,, bagi kalian-kalian yang yang kesulutan cari tugas b.inggris tentang surat menyurat lah,
biasa nya sieh,, surat bisnis gitu,,,
ini dia,,,


Steven Johnson
House no- 50
Orchid Apartments,
7^h Revenue,
New York
To:
Mr. James Lawrence
Manager,
Genius Electricals Ltd,
New York
16^th May, 2010
Ref: Complain letter regarding the non working of the refrigerator
Dear Mr. Lawrence,
On 3^rd April, 2010 I have purchased a refrigerator from your showroom. Its model no. is 185665 and bill no. is 1032. After installation it was working fine for a week but then its cooling system has broken down.
I first made a verbal complaint about the issue but no action was taken for about a week. Then again I complaint about the problem and one of your engineers came and did the inspection. He advised me to change the complete set as there was some technical problem with the cooling system which could not be fixed permanently.
Therefore, I request you to kindly change the refrigerator as it is still in the warranty period. I am enclosing the copy of the bill and other documents for your reference and hope that my request will be entertained very soon.
Thanking You,
Sincerely,
Steven Johnson

Anne Rice
689, Park View Apartments
New Jersey
To:
Mr. Thomas Morgan
Customer Service Manager
ABC Company
New Jersey
23^rd June, 2008.

Ref: Defective product

Dear Mr. Morgan,
I had bought the XYZ Baking Product, receipt number 123445 from your Company on 20^th June.  I regret to inform you that the product is defective and my numerous verbal complaints to your personnel have yielded no results.
I request you to either replace the product with a functioning new product or refund my money within one week.
I have never been let down by any of your products in the past and I look forward to your immediate action on this occasion.
I am enclosing a copy of the Receipt to help you initiate immediate action.
Thanking You,
Sincerely,
Anne Rice
Encl: Copy of Receipt 

PT KURNIA
Jl. Mawar No.99
Jakarta
INDONESIA


18th April 2010


PT SENTOSA
Jl. Kalimantan 123
Bogor
INDONESIA


Dear Sirs,

We regret to have to cormplain about late delivery of the
filing cabinets ordered on 2nd April 2010 We did not receive
them until this morning though you had guaranteed delivery within
a week. It was on this undirstanding that we placed the other.
unfortunately, there have been similar delays on several previous
occasions and their increasing frequency in recent months compels
us to say that business between us cannot be continued in
conditions such as these.
We have felt it is necessary to make our feelings khown
Since we cannot give reliable delivery dates to our customers
unless we count on undertaking given by our suppliers We hope
you will understand how we are placed that from now on we can
rely upon punctual completion of our orders.


Yours faithfully,

Rill & le Co. Ltd.

Jln. Penvil No. 23

Jakarta Pusat

CH/SM

15^th July 2010

Kutsu Shoes

Jln. Sukaraja Kaum No. 110

Bogor

Dear Sirs,

Complain Order No. 345

We ordered 150 hard drives on 01 June and they were delivered yesterday. I regret that 17 of them were badly scratched.

The package containing these goods appeared to be in perfect condition and I accepted and signed for it without question. It was on unpacking the hard drives when the damage was discovered; I can only assume that this was due to careless handling at some stage prior to packing. I am enclosing a list of the damaged goods and shall be glad if you will replace them. They have been kept aside in case you need them to support a claim on your suppliers for compensation.

We are looking forward to receiving the replacement in good condition.

Yours faithfully

Chairil

Purchase Manager

September 5, 1998
Downtown Parts Company
109 South State Street
Chicago, IL 60650
Please send the following items listed in your current parts catalog by October 1.
2 Tempered steel cylinders, 2” diameter and 5” long @ $12.75 each  —- $25.50
4 Aluminum castings with corrosion-resistant coating, part number S312A, @4.89 each  —– $19.56
12 Special tempered sheet metal screws, 1 1/4″ long with hexagonal heads, @ $.57 each —- $6.84
TOTAL  —– $51.90
The enclosed check for $56.31 covers the price, sales tax, and parcel post charges.
Sincerely,
James Siemer
Parts Manager

June 12, 2009
Vetafs Department Store
Balanga City, Bataan
Sir/Madam:
Enclosed is a money order for Two hundred pesos (Php200) in return for which please send me by parcel post:
1 one-piece bathing suit, navy blue and white, size 33, No. H61 ….. Php 125.00
1 pair of white canvass tennis shoes, crepe soles, size 4, C width……50.00
1 grey sweater, V-neck, size 28, No. B25………………………………….25.00
TOTAL …………..Php 200.00
Please send these articles within five days,
Sincerely yours,
Chinna D. Navarro

March 15, 2001
Ms. Jhenny Manabat
Ocampo Appliance Dept.
Balanga City, Bataan
Dear Ms. Manabat:
Please ship the following items from your sales catalog dated February 28, 2001:
AB-1638-WS, copier for Php 15,000.00
RS-1452-AB, router for Php 2,500.00
FM-4157-HG, fax machine for Php 18,000.00
SD-1431-AG, shredder for Php 5,000.00
The items ordered above should be shipped C.O.D. to this address:
Purchasing Department
Elizabeth Bakery Inc.
Dinalupihan, Bataan
If there is any problem regarding our order, please let me know immediately.
Thank you and more power!
Sincerely yours,
Marianne Santos

October 15, 2003
Dr. Bonifacio S. Villanueva
President
Leyte Institute of Technology (LIT)
Tacloban City, Leyte
Sir:
Please send us the following books:
150 copies, Focus on the Environment, paperbound at Php 150.00 per copy
900 copies, The Big Picture in Nature Scope, Break 1 to 6 paperbound at Php 100.00 per copy
900 copies, The Environment and Me, paperbound at Php 120.00 per copy
Please add the cost of handling to send this order by parcel post.  We would like that this purchase be charged to our library fund.
We would appreciate it very much if you could send the books immediately.
Truly yours,
Miguel S. Acquin
School Director

March 26, 1996
Mr. Arnold Enriquez
Star Paper Corp
Pasay City
Dear Mr. Enriquez:
Please accept this purchase order for the following:
112 gross Supberb Pencil, Grade F – Php. 3,000.00
25 gross Supberb pencils, No. 3 – Php 2,500.00
2 Oak Desk Trays, Letter Size No.17 – Php 2,000.00
10 doz. Star Transparent Tape, No. 2 – Php 2,600.00
3 m Gem Clips  – Php 450.00
TOTAL – Php 10,500.00
We require shipment by April 5, 1996 to:
Green Apple Inc.
Balanga City, Bataan
If this order cannot be processed as requested, please contact me at (047) 791-2911 at your earliest convenience.
Very truly yours,
Lanie Santos

                            

June 10, 2001
Ms. Kaye Abad
Purchasing Department
DigiTech Inc.
Lubao, Pampanga
Dear Ms. Abad:
This is our order for the items below:
10 pcs. -  Intel® Pentium™ Dual Core T4400 (2.2GHz/800Mhz FSB/1MB cache) laptop
20 pcs. – Compaq Mini CQ10 series
20 pcs. – HP OfficeJet 6000Wireless Printer
10 pcs. – HP LaserJet P1005 Printer
Please ship as soon as possible.  Payment terms shall be COD.
Any questions regarding this order should be directed to our main office at telephone number (02) 941-1254 ext. 41,42 and 43.
Thank you for your prompt handling of our orders.
Very truly yours,
Girlie Mendoza










pril 12, 2001
Roda Marketing Inc.
Makati City
Dear Sir/Madam:
Please send me through DHL Express one unit of Sony Cyber-Shot DSC-H20.
Enclosed is a check amounting to twelve thousand pesos (Php 12,000.00) as full payment of the unit plus parcel charge.
Thank you.
Sincerely yours,
Lorraine Villanueva














January 25, 2005
Mr. Josh Ortega
ABC Store
Cupang West
Balanga City, Bataan
Mr. Ortega:
Please sent me immediately by parcel post the following merchandise selected from your February catalogue:
1 pc. hand bag, pink     Php 550.00
2 pcs.  medium v-neck shirt, white   Php 900.00
I will appreciate your good services.
Truly yours,
Trisha May Villanueva













December 01, 2009
Ms. Grace Cruz
Orani Christian Bookstore
Orani, Bataan
Dear Ms. Cruz:
I would like to order the following items as advertised in the “Daily Magazine”.
25 copies of “Daily Bread Diary” – Php 3,750.00
10 copies of wall calendar – Php 550.00
5 copies of Big Planner – Php 300.00
Attached with this is Php 500.00 in manager’s check and the remaining balance shall be paid upon delivery.
Very truly yours,
Merecel Navarro













November 27nd , 2010

Anton Wijaya
COMANY Inc.
Kalimalang Street,
Bekasi,66456

Dear Anton Wijaya,

This is an order for the following merchandise:

3 LCD, Sony, size 24”26” @ $150 – $ 450
2 LED, Toshiba, size 22”23” @ $70 – $ 140
2 LED, Samsung, size 45”size 47” @ 100 – $ 200

Please ship as soon as possible via FeedEx

Payment terms shall be standard 2%-10/NET 30.

Any questions regarding this order should be directed to
Sony Sujaya,manager, 821-7698

Thank you for your prompt and expeditious handling of
this order.

Very truly yours,

Basuki Padma









August 15, 2005
Ms. Vicky Reezel
SM Store
Manila
Dear Ms. Reezel:
Please enter our order No. 2459 for the following:
3 Mecca, G-23, size 24”26” @ $150 – $ 450
2 Mecca, G-25, size 22”23” @ $70 – $ 140
2 Merced, G-45, size 45”size 47” @ 100 – $ 200
We shall appreciate your shipping these goods so that they will reach us not later than August 25, billing them f.o.b. San Fernando, Pampanga, at 2/30, n/60 – your usual term.
Very truly yours,
Harry Glenn













August 3, 2004
Mrs. Erlinda Ramos
MGT Marketing
Abucay, Bataan
Dear Mrs. Ramos:
Enclosed is a money order for two hundred dollar ($200) in return for which please send me by parcel post:
1 piece bathing suit, navy blue and white, size 33, No. H61 – $60.00
1 pair of white canvas tennis shoes, crepe soles, size 4, C width – $40.00
1 Tilden tennis rocket, green and white trim, green strings, wt. 13 oz., handle 4 inches – $45.00
1 grey sweater, V-neck, size 28, No. B25 – $55.00
Please send these articles within five days.
Very truly yours,
Mr. Roderick Santos












March 15, 2001
Ms. Jhenny Manabat
Ocampo Appliance Dept.
Balanga City, Bataan
Dear Ms. Manabat:
Please ship the following items from your sales catalog dated February 28, 2001:
AB-1638-WS, copier for Php 15,000.00
RS-1452-AB, router for Php 2,500.00
FM-4157-HG, fax machine for Php 18,000.00
SD-1431-AG, shredder for Php 5,000.00
The items ordered above should be shipped C.O.D. to this address:
Purchasing Department
Elizabeth Bakery Inc.
Dinalupihan, Bataan
If there is any problem regarding our order, please let me know immediately.
Thank you and more power!
Sincerely yours,
Marianne Santos









From:
Kate Money
98, Park Street
New Jersey
To:
Mr. Inder Kumar
Manager
Taste of India Restaurant
New Jersey
17^th March, 2008.

Ref: Sub-standard Food

Dear Mr. Kumar,
I and my family had visited your restaurant on 16^th March to celebrate my son’s promotion.  Unfortunately, the sub-standard food served in your restaurant really dampened our spirits.
The dinner started off in a very disappointing way when we were served some tasteless lukewarm fluid which was passed off as Chicken Sweet-corn soup.  The starters we ordered were dripping with oil, though we had specifically requested for fat-free food.
The Main Course tasted equally pathetic.  Though we had ordered an assortment of vegetarian as well as non-vegetarian dishes, they all seemed to taste the same.
The only redeeming feature that evening was the courteous Service and the friendly manner in which your waiters patiently heard our numerous complaints.
I hope in future the quality of your food is able to match up to the quality of your service.
Best Wishes,
Kate Money